Welcome to Trinity Medical Centre
Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use.
Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
Trinity Medical Centre has been accredited with the first level Better U Award. What is a better u…
The South Tyneside a better ü programme aims to increase self-care and supported self-management of health conditions. GP practices support this programme by providing patient-centred care to people which meets their needs in a primary care setting and encourages them to take greater responsibility for their own health and wellbeing.
What self-care might mean to you…
• Having more control over your health and the services you receive
• Knowing how and when to seek support if you have a health concern
• Having more knowledge and information to be able to manage a health concern or condition at home
• Knowing what groups and support are available near your home
For further information about the programme please visit the Better U website https://wellbeinginfo.org/self-help/health/a-better-u/
NEW PATIENT SIGNPOSTING INITIATIVE
A recent audit has shown that 40% of patients are making wrong choices when it comes to making a visit to the surgery, often consulting with a doctor when an alternative healthcare professional could have been more appropriate. We are shortly introducing a signposting system whereby our trained Health Care Navigators will direct you to the right person at the right time for whatever the reason is for your visit or call to the surgery. This means that when you next contact the surgery you will be asked a few questions from our Health Care Navigator to help them to direct you to the right person to deal with your call or visit to the surgery. This may be a physiotherapist, a Pharmacist, a Nurse Practitioner, Nurse or even someone from our Admin Team. This is to ensure our patients have their problem dealt with without delay by the right person and therefore receive a better experience.
The Health Care Navigators have been trained and as part of our Team are bound by the same confidentiality policies.
ON LINE PATIENT ACCESS.
This is the easy way to have access to your GP 24/7 - order repeat medication, get blood results, make an appointment. Do it on line or download the APP
https://youtu.be/UON6WN3SUrQ watch how easy on line access can be! Register today
Getting help for you and your family
We now offer a same day telephone-led consulting service to make it easier and quicker for our patients to get help from the team at Trinity Medical Centre. Watch the video below to see how it works. If you need to see a GP, please ring before 5am on the day you wish to be seen.
There are just three steps
1. You phone the surgery (before 5pm on the day you wish to be seen)
All our doctors are qualified to help but if you want a particular doctor please call on the day they are working and we will try to fit you in but it may not always be the same doctor.
2. The doctor calls you back
Usually within an hour on the day you contact us but it may take up to 2 hours. You will be seen if that is needed.
3. You are always offered an appointment to see one of our GPs if needed
Generally on the same day, there is no need to book in advance
The surgery is equipped for disabled access and we provide a bell at the front door should you need assistance and the doors open with an electronic opener. We also provide a disabled toilet near the reception desk. If access proves difficult to any of our disabled patients, we would be happy to consider any suggestions for improvements.
(Site updated 08/11/2018)